Production, Shipping, and Handling
We appreciate each and every order we receive no matter how big or small the project! In this section you can find information about the ordering process and the time-frame to expect your items to be shipped!
[ AFTER AN ORDER IS PLACED ]
· Our design team will review your order and begin the design phase within 24 hours. If there are ever any changes that need to be made to the design that we are informed within this time frame.
· Once the concept is finalized, the item(s) are transferred to the design program and the laser software where the next process will begin.
· After the item designs are finalized, exported and transferred to the laser, the items will be run through the engrave and vector processing. At this time other materials needed such as framing or other hardware are built and finished with primer, paint, stains, top coats, or anything else necessary for the final stages.
· Once the item(s) are dry and assembled they will be checked for quality and off to the packaging room where they will be prepped, packaged for shipping, and passed off to the mail carrier for delivery! At this stage we can provide you with pictures of the products, packaging, shipping labels, anything to make the process a smooth transition!
**Once items are in the laser processing there will be no changes accepted with your order, If there are any questions or concerns please notify us within 24 hours of placing an order!**
[ CURRENT PRODUCTION & HANDLING TIME ]
Each of our products are handmade and made to order, we do not keep stock of every item we offer. Below is a production time breakdown of our products, please note the time frame noted below does not include the time it takes us to start your order which varies from 2 - 7 business days and does not include weekends and holidays.
- Acrylics, Keychains: 2-3 Days processing 3-5 Days to ship
- Simple Wooden Coasters and Ornaments: 2-3 Days processing, 3-5 Days to ship
- Layered Material Items (such as plank boards or ornaments): 3-5 Days processing, 5-7 days to ship
- Painted, Stained, or Sealed Items: 5-7 Days processing, 7 days to 14 days to ship
- Framed Decor and Custom Made Pieces: 7-9 days to process 1-2 weeks to ship
· Each item is made to order, production times will vary, all items can ship between 2 days- 2 weeks.
· Shipping can vary based on shipping speed selected. All items ship USPS. First class shipping is 2-5 days, Priority Shipping is 1-3 days. UPS and Fedex shipping can be available on an as needed bases!
· Rush/Expedited Shipping Services are available with an additional fee.
· The times above are an estimated time frame but we try to create, process, and ship as quickly as possible, other variables need taken into consideration such as other orders, holidays. Cancellations due to "slow" shipping speed are not accepted. If there are ever any concerns please contact us!
[ ADDITIONAL INFORMATION ]
· All items are hand designed and hand crafted, some subtle imperfections may be visible given the nature of the material.
· Due to the fragile nature of the item, please handle with care and keep out of reach from children.
· Custom Orders and Personalization on certain items may be available but limited to certain times of the year. Contact us with your requests and we can do our best to bring your ideas to life!